Frequently Asked Questions

How long have you been in business?

Where is your showroom located?

What are your opening hours?

Where do your diamonds come from?

How are your diamonds sourced?

Are all your diamonds certified?

Do you sell both natural and lab-grown diamonds?

How I can be sure that you are selling conflict free diamonds?

Do you offer bespoke service and how does this work?

Do you offer free delivery?

Do you offer collections at your stores?

Do I need appointment for collections?

Can I place order online but collect from the Mayfair showroom?

How can I track my order?

Do you offer express delivery option?

Will the packaging be discreet?

How will the parcel be delivered?

Will the delivery be insured?

Can you ship to an alternative address?

How long will the delivery take?

When do I have to pay taxes and duties?

What time of the day do you deliver?

Do you ship internationally?

What happens if the parcel gets lost in the transit?

What payment options do you offer?

Are they any hidden charges?

How can I return an item for refund?

How long will my refund take?

Can I cancel my order?

How does the refund work?